How long does it take for my order to ship?

All orders go through a processing time of 1 to 3 business days before being handed over to our shipping carriers. Please note that we do not process or ship orders over weekends or public holidays.

What is the estimated delivery time?

Once shipped, standard transit time takes approximately 5 to 12 business days to arrive at your door, depending on your location and regional carrier speeds.

How can I track my package?

As soon as your package is dispatched, we will email you a shipment confirmation containing a tracking link and code. Please allow up to 24 hours for the tracking system to scan and update the details online.

Will I have to pay import duties or customs fees?

Milano Collective LLC operates internationally. Any import duties, custom clearances, taxes, or local tariffs applied upon arrival in your country are the sole responsibility of the customer.

My item arrived damaged. What should I do?

Please contact us immediately at info@milano-collective.com. To help us process a replacement or refund quickly, please take clear photos of the damaged item as well as the shipping package, and include them in your email.

Can I change or cancel my order?

Because we strive to process and dispatch orders as quickly as possible, we can only accommodate cancellations or address modifications if your order has not yet been processed. Please email or call us immediately to check if an adjustment can be made.

What is your return policy?

We want you to love your purchase. If you are not satisfied, you may reach out to our customer service team to initiate a return request. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Still have questions?

If your question was not answered here, our support team is happy to assist you directly:

Email: info@milano-collective.com

Phone: +1 202 992 5488

Hours: Monday to Friday: 9:00 AM – 5:00 PM (CST)