Contact information
Contact Information
Last Updated: September 4, 2026
Have a question about your order, sizing, or shipment? At Milano Collective (commercially operated by FF COMMERCE LTD), our dedicated support team is here to assist our customers across the United States and internationally.
Email Support
Customer Care Email:
info@milano-collective.com
We aim to respond to all inquiries within 1–2 business days. Please include your order number for faster assistance.
Service Hours
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday & Sunday: Closed
Inquiries received outside service hours will be addressed on the following business day.
Important Return Notice
Our registered head office in London, UK is an administrative facility only and CANNOT receive physical product returns.
Please do not send items to our corporate office. All returns require prior authorization and must be routed to our authorized US logistics centers. For return approval and destination instructions, please review our Refund & Return Policy or contact customer care at info@milano-collective.com.
Corporate Profile & Addresses
Brand Name: Milano Collective
Parent Operating Entity: FF COMMERCE LTD
Legal Form: Private Limited Company (Ltd)
Company Registration Number: 17398899
Customer Care Email: info@milano-collective.com
Registered Administrative HQ
FF COMMERCE LTD
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
(Administrative office — Not a return address)
US & International Returns
Issued Upon Authorization
Contact info@milano-collective.com to receive return instructions.
(Pre-approval mandatory)
© 2026 Milano Collective | Operated by FF COMMERCE LTD | All Rights Reserved