Shipping Policy

Thank you for shopping at Milano Collective LLC. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1 to 3 business days. Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders, shipments may be slightly delayed. Please allow additional transit days for delivery. If there is a significant, unexpected delay in the shipment of your order, we will contact you directly via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed dynamically at checkout. Below are our standard shipping estimates:

*Delivery timelines are estimates and commence from the date of shipping, rather than the date of order. Delivery delays can occasionally occur due to carrier backlogs, Customs clearance delays, or extreme weather conditions.

3. Shipment Confirmation & Order Tracking

Once your order has been handed over to the carrier, you will receive a Shipment Confirmation email containing your tracking number(s). Your tracking status will typically become active and scannable within 24 hours.

4. Customs, Duties, and Taxes

Milano Collective LLC is not responsible for any customs fees, import duties, or local taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, VAT, etc.).

5. Damaged, Lost, or Missing Packages

If your order arrives damaged, or if your tracking status shows the package as delivered but you have not received it, please contact our support team immediately. Please save all original packaging materials and damaged goods before filing a claim, as we may require photographs to process a free replacement or refund.