Refund & Return Policy

Effective Date: July 17, 2026 | Last Updated: September 2026

At Milano Collective (commercially operated by FF COMMERCE LTD), we want you to be completely satisfied with your purchase. If a fashion piece does not fit or meet your expectations, we offer a transparent and hassle-free 30-day return policy for our customers in the United States and internationally.

1. Policy Summary

2. Return Eligibility & Guidelines

To qualify for a full refund, returned items must meet our quality and safety standards:

• The return request must be initiated within 30 days of package delivery.
• Garments must be unworn, unwashed, unaltered, and free from odors, makeup stains, or pet hair.
• Items must be returned in their original packaging with all product tags and labels attached.

3. Step-by-Step Return Process

To ensure accurate processing for US orders, all returns must be pre-authorized:

1. Initiate Request: Email customer care at info@milano-collective.com with your order number, full name, and reason for return.
2. Receive Authorization & Address: Our support team will review your request and reply with authorized return instructions and the exact return destination address.
3. Ship the Package: Securely pack your item and dispatch it using a trackable shipping provider (e.g., USPS, UPS, FedEx). Keep your tracking receipt, as we cannot refund untrackable packages lost in transit.

4. Damaged, Defective, or Incorrect Orders

Please inspect your shipment upon arrival. If an item arrives damaged, defective, or incorrect, please notify us at info@milano-collective.com within 48 hours of delivery with photos showing the issue. We will issue a pre-paid return label or process a free replacement / full refund.

5. Refund Processing & Currency

Once your return is received and inspected, we will notify you via email. Approved refunds are processed back to your original payment method within 5–7 business days. Depending on your financial institution, please allow an additional 3–5 business days for the credit to appear on your statement. All US transactions are calculated in US Dollars (USD $).

Corporate Profile & Contacts