Refund policy
Refund & Return Policy
Effective Date: July 17, 2026
At Milano Collective, we want you to be completely satisfied with your purchase. If a fashion piece does not fit or meet your expectations, we offer a transparent and straightforward 30-day return policy to ensure your shopping experience remains worry-free.
Policy Summary
| Reason for Return | Allowed? | Return Shipping Cost | Required Condition |
|---|---|---|---|
| Change of Mind / Fit Issues | Yes (Within 30 Days) | Customer Pays | Unworn, unwashed, original tags attached |
| Damaged, Defective, or Wrong Item | Yes | Covered by Milano Collective | Refund or Free Replacement |
| Restocking Fee | No Fee | $0.00 | - |
Return Eligibility & Guidelines
To qualify for a full refund, your items must meet the following safety and quality standards:
- The return request must be initiated within 30 days of receiving your parcel.
- Garments must be entirely unworn, unwashed, unaltered, and free of stains, odors (such as perfume or smoke), or makeup marks.
- Items must be sent back secure in their original brand packaging with all tags, labels, and protective seals fully intact.
How to Request a Return
- Send an Email: Contact our support department at info@milano-collective.com. Provide your full name, order number, and the details of the garment you wish to return.
- Receive Authorization: Our team will review your request. Upon approval, we will supply you with our designated logistics return address and authorization instructions.
- Dispatch the Package: Drop off the securely packed item with your preferred trackable shipping carrier. Please keep your tracking number handy as we cannot credit untrackable lost return shipments.
Damaged, Faulty, or Incorrect Orders
Please inspect your shipment immediately upon arrival. If an item is damaged during transit, defective, or incorrect, please reach out to us at info@milano-collective.com within 48 hours of delivery with clear photographs of the product's issue. We will arrange a replacement or process a full refund, including any return shipping costs.
Refund Processing
Once your package is safely received and inspected at our sorting center, we will send you an email notification confirming receipt. If your return is approved, your refund will be applied directly to your original payment method within 5–7 business days. Please note that banks and credit card institutions may require an additional 3–5 business days to post the credit to your statement.
Important Return Note:
Please do not send your return package back to our administrative registry address in Junction City, KS. This corporate facility is not equipped to process or receive customer returns. Unauthorized packages sent to this address will be rejected. Always contact customer support first to get the correct return address.
|
Corporate Registry:
Milano Collective LLC |
Customer Care:
Email: info@milano-collective.com |