Terms of service
Terms of Service
Last Updated: September 4, 2026
Welcome to Milano Collective. This website and online storefront are commercially owned and operated by FF COMMERCE LTD (trading as "Milano Collective"). Throughout the site, the terms “we”, “us”, and “our” refer to Milano Collective.
By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including our Privacy Policy and Refund & Return Policy. Please read these terms carefully before accessing or using our website.
1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or code of a destructive nature through our storefront.
2. Billing, Currency & Pricing
- Currency: Purchases from our store are billed in US Dollars (USD $) or British Pounds (GBP £) depending on your local checkout selection.
- Pricing: Prices are displayed clearly at checkout and are subject to change without notice. We reserve the right at any time to modify or discontinue any product or service without prior notice.
- Payment Authorization: By completing a purchase, you confirm that you are the authorized holder of the payment method provided.
3. Shipping & International Fulfillment
We ship orders to customers across the United States, the United Kingdom, and select international destinations. To provide the best value, orders are dispatched directly from our specialized international fulfillment networks. Delivery windows are estimates and may vary based on carrier processing, weather, or customs clearance.
4. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. As a consumer, you also benefit from any mandatory local consumer protection rights guaranteed in your jurisdiction of residence.
5. Prohibited Uses
In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:
- For any unlawful purpose or to solicit others to perform unlawful acts;
- To violate any international, federal, state, or local regulations, rules, or laws;
- To infringe upon or violate our intellectual property rights or those of others;
- To upload or transmit malware, viruses, or any malicious code;
- To collect or track the personal information of others without authorization.
Important Notice Regarding Product Returns
Our registered head office in London, UK is an administrative location only and CANNOT accept direct customer returns.
All product returns must be pre-authorized by contacting customer support at info@milano-collective.com. Once authorized, return instructions will be provided for designated US or international return hubs. Unauthorized packages sent to London will be rejected.
Corporate Profile & Contacts
Brand Name: Milano Collective
Parent Operating Entity: FF COMMERCE LTD
Legal Form: Private Limited Company (Ltd)
Company Registration Number: 17398899
Customer Care Email: info@milano-collective.com
Registered Administrative HQ
FF COMMERCE LTD
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
(Administrative office — Not a return address)
US & International Returns
Issued Upon Authorization
Contact info@milano-collective.com to receive return instructions.
(Pre-approval mandatory)
© 2026 Milano Collective | Operated by FF COMMERCE LTD | All Rights Reserved