Shipping Policy

Last Updated: September 4, 2026

Thank you for shopping at Milano Collective (commercially operated by FF COMMERCE LTD). Below are the terms and conditions that constitute our Shipping Policy for customers in the United States and internationally.

1. Shipment Processing Time

All orders are processed within 1 to 3 business days (Monday through Friday). Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

Order Cut-Off Time: 5:00 PM (EST - Eastern Standard Time). Orders placed after 5:00 PM EST will enter our fulfillment preparation queue on the following business day.

*Please Note: Processing time refers to the duration required to review, quality check, package, and hand your order over to the shipping carrier. This is distinct from transit time (the duration taken by the courier to deliver the package to your destination). If we experience a high volume of orders, shipments may be slightly delayed.

2. Shipping Rates & Delivery Estimates

Promotional Free Shipping may apply storewide within the USA, as highlighted on our store banners. Standard calculated shipping rates (if applicable to specific limited-run design collections) will be displayed transparently itemized at checkout.

*Delivery timelines are estimates and commence from the date of dispatch, rather than the order date. Delivery delays can occasionally occur due to carrier backlogs, customs clearance procedures, or severe weather.

3. Shipment Confirmation & Order Tracking

Once your order has been handed over to the carrier, you will receive an automated Shipment Confirmation email containing your tracking number(s). Your tracking status will typically become active and scannable online within 24 hours of dispatch.

4. Customs, Duties, and Taxes

Milano Collective is not responsible for any external customs fees, import duties, or local taxes applied to your package upon arrival in your destination state or country. All fees imposed during or after shipping are the responsibility of the customer (including tariffs, import VAT, or local customs processing fees).

5. Damaged, Lost, or Missing Packages

If your order arrives damaged, or if your tracking status indicates that the package was delivered but you have not received it, please contact our support team at info@milano-collective.com immediately. Please save all original packaging materials and damaged goods before filing a claim, as photographical evidence will be required to process a free replacement or refund.

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