Shipping Policy

Thank you for shopping at Milano Collective LLC. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1 to 3 business days. Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders, shipments may be slightly delayed. Please allow additional transit days for delivery. If there is a significant, unexpected delay in the shipment of your order, we will contact you directly via email or telephone.

Order Cut-Off Time: 5:00 PM (EST - Eastern Standard Time). Orders received after 5:00 PM will enter our fulfillment preparation queue on the following business day.

2. Shipping Rates & Delivery Estimates

Shipping Costs: Promotional Free Shipping may apply storewide within the USA, as highlighted prominently on our store banner. Standard calculated shipping rates (if applicable to specific limited-run design collections) will be displayed transparently itemized at checkout.

Below are our standard shipping transit estimates:

*Delivery timelines are estimates and commence from the date of shipping, rather than the order date. Delivery delays can occasionally occur due to carrier backlogs, Customs clearance delays, or extreme weather conditions.

3. Shipment Confirmation & Order Tracking

Once your order has been handed over to the carrier, you will receive a Shipment Confirmation email containing your tracking number(s). Your tracking status will typically become active and scannable online within 24 hours.

4. Customs, Duties, and Taxes

Milano Collective LLC is not responsible for any customs fees, import duties, or local taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, VAT, etc.).

5. Damaged, Lost, or Missing Packages

If your order arrives damaged, or if your tracking status shows the package as delivered but you have not received it, please contact our support team immediately. Please save all original packaging materials and damaged goods before filing a claim, as we may require photographs to process a free replacement or refund.